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Task #126

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Enquiry Management

Added by Dana Basheer 16 days ago. Updated 11 days ago.

Status:
Resolved
Priority:
High
Assignee:
Start date:
02/18/2026
Due date:
02/18/2026 (15 days late)
% Done:

0%

Estimated time:

Description

The Enquiry module is used to capture and manage tour enquiries from both B2B agents and B2C direct customers.

Table

enquiry_master

  • id (PK) INT Unique enquiry ID
  • enterprise_id (FK) INT References enterprise_master
  • enquiry_type ENUM('B2B','B2C') Enquiry type
  • agent_id (FK) INT Required only for B2B
  • guest_name VARCHAR(150) Customer name
  • mobile VARCHAR(15) Customer mobile
  • email VARCHAR(150) Customer email
  • address TEXT Customer address
  • arrival_location_id INT FK → geography table
  • departure_location_id INT FK → geography table
  • start_date DATE Tour start date
  • end_date DATE Tour end date
  • no_of_nights INT Number of nights
  • no_of_double_room INT Number of double rooms
  • no_of_single_room INT Number of single rooms
  • no_of_extra_bed INT Number of extra beds
  • no_of_nights INT Number of nights
  • adults INT Number of adults
  • child_with_bed INT Children with bed
  • child_without_bed INT Children without bed
  • total_pax INT Total passengers
  • hotel_category_id INT FK → hotel_category_master
  • meal_plan_id INT FK → meal_plan_master
  • vehicle_required BOOLEAN Yes/No
  • sightseeing_required BOOLEAN Yes/No
  • enquiry_source VARCHAR(100) Email, Phone, Website, etc.
  • gstin VARCHAR(20) GST number (optional)
  • description TEXT Additional notes
  • enquiry_status ENUM('New','Quoted','Confirmed','Cancelled')
  • added_date DATETIME Created date

enquiry_vehicle

  • id PK
  • enquiry_id FK
  • vehicle_type_id FK
  • vehicle_count INT
  • enterprise_id FK

enquiry_location

  • id PK
  • enquiry_id FK
  • hub_location_id FK
  • enterprise_id FK

Validations

Mandatory fields:

  • Guest Name
  • Mobile
  • Arrival Location
  • Departure Location
  • Start Date
  • End Date
  • No of Nights

Date

  • End Date must be greater than Start Date
  • Nights must match date difference

Vehicle

  • If Vehicle Required = Yes
  • Then:
    • At least one vehicle type must be selected
    • Vehicle count must be > 0

Passenger

  • Total Pax must equal:
    • Adults + Child with bed + Child without bed

Sightseeing

  • If Sightseeing Required = Yes
  • Later sightseeing allocation required
Actions #1

Updated by Dana Basheer 16 days ago

  • Description updated (diff)
Actions #2

Updated by Arsha Shaji 15 days ago

  • Status changed from New to In Progress
Actions #3

Updated by Dana Basheer 14 days ago

  • Description updated (diff)
Actions #4

Updated by Arsha Shaji 11 days ago

  • Status changed from In Progress to Resolved
Actions

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